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01 Oct 2026

Authenticity vs. Automation, Justin Goldstein - ESR Oct 2026

This session explores the growing role of artificial intelligence in sales and relationship-building, while emphasizing that human connection remains the most important part of any successful sales strategy. The discussion focuses on the balance between technology and authenticity, examining both the opportunities and challenges AI presents for sales professionals, marketers, and business leaders.

Rather than positioning AI as something to fear, the session highlights practical ways it can support professionals through research, preparation, brainstorming, messaging refinement, and strategic thinking. At the same time, it addresses the risks of over-automation and why emotional intelligence, trust, and genuine relationships cannot be replaced by technology. actionable takeaways designed to help attendees better understand how to use AI as a tool while maintaining their personal voice, creativity, and ability to connect with people in meaningful ways.

Key Takeaways:

• How to build stronger personal and emotional connections by communicating authentically, listening effectively, and leading with empathy in an increasingly automated world

• Practical ways to use AI responsibly and strategically for research, idea generation, preparation, messaging refinement, and improving efficiency without losing your personal voice

• How to identify the right balance between technology and human interaction so AI enhances relationships and trust rather than replacing them

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